Privacy Policy
Privacy Policy
Last Updated: 24th October 2025
1. Introduction
This Privacy Policy explains how Neochic Digital Ltd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our websites, use our services, or interact with our digital platforms.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
For the purpose of data protection law, the Data Controller responsible for your personal data is:
IONOS SE
Elgendorfer Str. 57
56410 Montabaur, Germany
Website: https://www.ionos.co.uk
IONOS acts as the data controller for hosting and storage infrastructure related to our digital properties.
Neochic Digital Ltd operates as the data user and processor, managing the content, applications, and services built on the IONOS platform.
3. Information We Collect
We may collect and process the following categories of data:
Personal Information: Name, email address, contact details, billing information, and communication preferences.
Technical Information: IP address, browser type, device identifiers, operating system, and usage data.
Transactional Information: Payment records, order history, and service usage.
Marketing & Communications Data: Preferences for receiving communications and engagement with campaigns.
4. How We Use Your Information
We use your personal data to:
Provide and manage our digital products and services.
Process orders, payments, and customer support requests.
Improve, personalise, and secure our platforms.
Send updates, offers, and relevant communications (only with your consent).
Comply with legal obligations and regulatory requirements.
5. Data Sharing and Disclosure
We do not sell or rent your data. Your information may be shared with:
Service Providers and Sub-Processors: such as payment gateways, email automation tools, and analytics providers, to perform services on our behalf.
Legal and Regulatory Authorities: where disclosure is required by law.
IONOS: for hosting, server management, and infrastructure purposes as the designated Data Controller.
All third parties are bound by confidentiality and data processing agreements that ensure compliance with UK GDPR standards.
6. International Data Transfers
Where data is transferred outside the UK or European Economic Area (EEA), we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your personal information.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law, accounting, or reporting obligations.
8. Security of Your Information
IONOS provides secure hosting and encryption measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.
We also implement organisational and technical safeguards to protect all personal data under our management.
9. Your Data Rights
Under UK GDPR, you have the right to:
Access, correct, or delete your personal data.
Restrict or object to processing.
Withdraw consent at any time (where applicable).
Request data portability.
To exercise your rights, contact us at privacy@neochicdigital.com or write to:
Data Protection Officer
Neochic Digital Ltd
[Insert Address]
10. Cookies and Tracking Technologies
Our websites may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical, or operational circumstances. The latest version will always be available on our website.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Neochic Digital Ltd
Email: privacy@neochicdigital.com
Registered Office: [Insert Address]
Website: https://www.neochicdigital.com